Terms & Conditions

These Training Terms and Conditions (“Terms”) set forth the basis upon which the Canadian Standards Association, operating as CSA Group (“CSA” or “we”) will provide and the customer (“you”) may use CSA training courses (“Course(s)”) and course materials (“Course Materials”). Your attendance at or electronic access of a Course or your use of any Course Materials constitutes your agreement to these Terms. Any Courses or Course Materials provided to you electronically will include additional license terms and you agree to abide by those license terms. You are responsible to ensure that each participant attending or accessing a Course or using Course Materials ordered by you is also made aware of and complies with these Terms and any additional license terms, and you are responsible to CSA for any damages that arise if your participant does not do so. The information you provide at the time of enrolment will be used for billing and/or to contact you, including your participants, with respect to future Courses or Course Materials that may be of interest to you or your participants. If you or your participants do not want to be contacted about these Courses or Course Materials, please call 1-800-463-6727 or contact us. We offer Courses at the sites and times set out in our Course schedule published on the shop.csa.ca website (“Course Schedule”) or at a site and time chosen by you as set out and agreed to in our quotation. Courses will begin on the date stated in the Course Schedule or quotation (as the case may be) and may only be cancelled or changed in accordance with the section below entitled “Cancelling or postponing Courses”. It is your responsibility to ensure that you have the necessary hardware and connectivity resources to access any Course. You are responsible to ensure you have taken any prerequisite courses where applicable.


Courses taught in French will have English written material, unless otherwise stated.

Rights to Course Materials:

Course Materials may be in printed, audio, video or electronic form. Ownership of all copyright, patents, designs and other intellectual property rights in or relating to the Course Materials, including any documentation, data, technical information and know-how provided to you and/or the participants as part of the Course training remains vested in CSA or its suppliers. Upon payment of all sums due, CSA grants you a license to make a single unmodified copy and one unmodified backup copy of the Course Materials for each Course participant. This license does not permit you or your participant to share the Course Materials with people who did not register and pay to attend or access the applicable Course. The license is for internal use of Course Materials by your participants only and does not include external distribution, sale or modification of the Course Materials. You will not, nor permit your participants to remove any proprietary notice or label appearing on the Course Materials. This license is non-exclusive and non-transferable and CSA reserves all other rights not expressly granted in this Policy. All materials are subject to update by CSA from time to time in CSA’s sole discretion. Some Course Materials are provided to you with specific separate license terms under shrink-wrap or other electronic formats, and you agree to abide by those license terms. Unless we agree otherwise in writing, you may not use recording, photographic or video equipment in any of our Courses.

Charges and payment terms:

The Course Schedule sets out the prices for Courses offered to the public and are for your information only. Prices are subject to change without notice up to the date we either confirm your enrolment in a Course or until we ship you the Course Materials ordered, as the case may be. The price applicable to any Courses provided on-site at your location will be as set out and agreed to in our quotation. The price for a Course includes the use of the required Course Materials, but does not include any shipping costs or instructor travel expenses to a site chosen by you, unless we agreed otherwise in our quotation. We quote prices for Courses held at your site on a special basis depending on several factors such as your provision of appropriate classroom space, facilities and computer time. You agree to pay any taxes, duties or government levies of any kind resulting from transactions under these Terms except taxes based on CSA’s net income. CSA will invoice you as described in the quotation. You agree to pay us as specified in the invoice. Late payments may be subject to additional interest charges. Invoices will be due and payable by you within thirty (30) days of the date of the invoice. If you cancel the Course, CSA will issue an invoice for the current outstanding balance to be paid by you for any cancellation or customization fees due. We may charge you for late payments on terms specified in the invoice or elsewhere on the shop.csa.ca website. We have no obligation to provide you with any courses or other services or materials unless we receive full payment from you or authorization for payment satisfactory to us, prior to commencement of the Course. Upon your failure to make payment in respect of any transaction, we may terminate the enrollment of you and any participants registered by you.


CSA takes great pride in its Course offerings, but we cannot guarantee the outcomes or results of any Course you may take with CSA. The success of any Course depends significantly on the effort and commitment of the participants. The use of Course Materials, including the use of information obtained through a CSA Course, is directed to those who have the appropriate degree of experience to use and apply their contents, and CSA accepts no responsibility whatsoever arising in any way from any use of or reliance on Course information including Course Materials. In issuing and making the courses available, CSA is not undertaking to render professional or other services on behalf of any person or entity or to perform any duty owed by any person or entity to someone else. Except as expressly stated in these Terms, or in any applicable license agreement, and to the extent not prohibited by law, all Courses and Course Materials, including any documentation, publications, software programs or code, and other information provided by or on behalf of CSA or its suppliers to you or any participant are furnished on an “AS-IS” basis, without warranty of any kind, whether express, implied, statutory or otherwise especially as to quality, reliability, timeliness, usefulness, sufficiency and accuracy or as to results to be attained by attending Courses or using Course Materials. All IMPLIED WARRANTIES, including without limitation all IMPLIED WARRANTIES of condition, merchantability and fitness for a particular purpose are disclaimed by CSA and its suppliers. No oral or written information provided by csa will create a warranty unless incorporated into these terms.

Insurance coverage:

CSA will maintain Worker’s Compensation coverage, as applicable, as well as comprehensive general liability insurance coverage subject to limits of not less than $3,000,000.00.

Limitation of liability:

Circumstances may arise where, because of a default on our part or other liability, you are entitled to recover damages from us. In each such instance, regardless of the basis on which you are entitled to recover damages from us including fundamental breach, negligence, misrepresentation or other contract or tort claim, we are liable only for direct damages up to the charges for the Course or Course Material that is the subject of the claim. This limit also applies to any of our subcontractors. It is the maximum for which we are collectively responsible.


You agree to defend, indemnify and hold CSA, our members, officers, employees, agents and affiliates harmless from and against any claims, demands, damages, causes of action, losses or judgments arising from: your or your participants’ use of the Course Materials or other information provided in the Course, whether oral or written; any breach by you or your participants of these Terms; or any material you or your participants submit, post or otherwise provide to CSA in any way. This section will survive the completion or termination of the Course.

Marketing of our products and services:

We have signed agreements with certain organizations (called “CSA Business Associates”) to promote, market, and support certain Courses. When you order a Course (marketed to you by a CSA Business Associate) under these Terms, we confirm that we are responsible for providing the Course and related Course Materials to you under the warranties and other terms of these Terms. We are not responsible for:

  1. the actions of CSA Business Associates outside the scope of this Course, or
  2. any other products or services they supply or additional obligations under their agreements with you.

Changes to these Terms:

These Terms may not be varied except in a written agreement signed by CSA. Additional or different terms and conditions in any order or communication from you are void. CSA’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these Terms.

Cancelling Courses:

View the course cancellation terms on the CSA Online Store


You will provide a safe work environment for the delivery of the Courses by CSA and our subcontractors at your facility in compliance with applicable health and safety rules and regulations. You will not require our personnel or subcontractors to execute any documentation to enter the premises where the Course is to be held. Neither party is responsible for failure to fulfill any obligations due to causes beyond its control, excluding payment obligations. You may have additional rights under certain laws that do not allow us to exclude implied warranties or conditions or to exclude or limit certain damages. If so, those exclusions or limitations may not apply to you. You agree not to use our trademarks, trade names, or other designations in any promotion or publication without our prior written consent. These Terms are governed by the laws of the Province of Ontario without regard to any applicable conflict of law provisions and without regard to the United Nations Convention on Contracts for the International Sale of Goods. The courts of Toronto, Ontario will have exclusive jurisdiction to hear any matter or dispute arising from these Terms with the exception of injunctions or other proceedings relating to your violation or threat to violate CSA’s or its supplier’s intellectual property or other rights, which may be commenced in CSA’s jurisdiction(s) of choice. Neither party will bring a legal action under these Terms more than two (2) years after the cause of action arose. These Terms, along with any additional license terms, are the complete agreement between us regarding the Courses and Course Materials we provide and replace any prior oral or written communications between us. In the event of conflict between these Terms and any additional license terms, the additional license terms will prevail.