What We Heard Report: Consultation with Operators and Management

Title page of the What We Heard Report from the consultation session with operators and management of long-term care homes.On August 25, 2021, the Canadian Association for Long-Term Care (CALTC), in partnership with CSA Group, hosted a consultation session with operators and managers of long-term care homes (LTCHs) to listen to their feedback on topics related to the development of CSA Z8004, the National Standard of Canada for operation and infection prevention and control of long-term care homes.

The consultation session focused on the development of national standards and the opportunities and barriers to improving LTC delivery.



The following themes emerged from the consultation:

  • LTC standards
  • Person-centred care
  • Policies and procedures
  • Infection prevention and control (IPAC)
  • Quality improvement
  • Bedroom and bathroom design
  • Technology

Production of this report has been made possible through a financial contribution from Health Canada. The views expressed in the report do not necessarily represent the views of Health Canada.