Title page of the What We Heard Report from the consultation session with Indigenous communities on a new CSA Standard for long-term care homesOn August 4, 2021, CSA Group hosted a consultation session with staff and officials working in long term care homes serving Indigenous residents to listen to their feedback on topics of CSA Z8004, the National Standard of Canada for the operation and infection prevention and control of long-term care homes.

The discussion was primarily focused on the operational and design barriers and enablers of providing culturally appropriate LTC.



The following themes emerged from the consultation:

• Culturally-appropriate care
• Food and nutrition
• Policies and procedures
• Materials and finishes
• Heating ventilation and air conditioning (HVAC)
• Hand hygiene
• Environmental design
• Technology

Production of this report has been made possible through a financial contribution from Health Canada. The views expressed in the report do not necessarily represent the views of Health Canada.

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