GAS TRADE: UNIT 7 (6th ed. pub. 2019)

CSA Group's 2019 Gas Trade materials reference the Red Seal Program's trade outlines for your preparation to become a nationally recognized gasfitter. Please visit the Red Seal Program's website for more details.

Overview:

Establishing and maintaining good customer relations is a major responsibility of today's gas technician/fitter. Consumers in our service-oriented society have come to expect and demand the highest quality goods and services. Producing top quality work and ensuring customer satisfaction go a long way toward enhancing the public image of you as the gas technician/fitter and the company you represent.

Learning Objectives:

At the end of this unit you will be able to:

• Respond to customer inquiries.

• Prevent property damage.

• Respond to difficult customers.

• Demonstrate sensitivity to cultural differences.

• Complete jobs according to policies and regulations.

Revisions Summary:

The Training materials have been revised to include the following changes throughout the training units:

▪ Updated language to enhance student understanding

▪ Revised references and links to the most current legislation

▪ Revisions include new technologies used in the industry

▪ Updated look and feel