Skip to content
CSA Store
  • CSA Group
  • CSA OnDemandâ„¢
  • CSA Communities
  • Contact Us
  • Catalogue
    • Browse By Subject Area

      • Electrical
      • Fuels & Transportation
      • Petroleum & Natural Gas
      • Environment & Natural Resources
      • Construction & Infrastructure
      • Mechanical & Industrial Equipment
      • Nuclear
      • Health Care and Well-being
      • Worker & Public Safety
      • Management Systems
    • Browse By Publisher

      • ASME
      • ASTM
      • CSA Group
      • ESA
      • IEC
      • ISO
      • NRC
      • ORNAC
      • TSSA
    • ICS Catalogue

      • Browse by International Classification of Standards (ICS Codes)
  • Subscription
    • Browse By Subject Area

      • Electrical
      • Fuels & Transportation
      • Petroleum & Natural Gas
      • Environment & Natural Resources
      • Construction & Infrastructure
      • Mechanical & Industrial Equipment
      • Nuclear
      • Health Care and Well-being
      • Worker & Public Safety
      • Management Systems
    • CSA Subscriptions

      • Overview
      • Collections
    • ICS Catalogue

      • Browse by International Classification of Standards (ICS Codes)
  • Services
Cart Icon0
×
Login / Register
English / CAD

Language

en

fr

Currency

CAD

USD

  • CSA Group
  • CSA OnDemandâ„¢
  • CSA Communities
  • Contact Us
Wishlist

Catalogue

  • Browse By Subject Area

    • Electrical
    • Fuels & Transportation
    • Petroleum & Natural Gas
    • Environment & Natural Resources
    • Construction & Infrastructure
    • Mechanical & Industrial Equipment
    • Nuclear
    • Health Care and Well-being
    • Worker & Public Safety
    • Management Systems
  • Browse By Publisher

    • ASME
    • ASTM
    • CSA Group
    • ESA
    • IEC
    • ISO
    • NRC
    • ORNAC
    • TSSA
  • ICS Catalogue

    • Browse by International Classification of Standards (ICS Codes)

Subscription

  • Browse By Subject Area

    • Electrical
    • Fuels & Transportation
    • Petroleum & Natural Gas
    • Environment & Natural Resources
    • Construction & Infrastructure
    • Mechanical & Industrial Equipment
    • Nuclear
    • Health Care and Well-being
    • Worker & Public Safety
    • Management Systems
  • CSA Subscriptions

    • Overview
    • Collections
  • ICS Catalogue

    • Browse by International Classification of Standards (ICS Codes)

Services

Menu toggle Icon
Login / Register
English / CAD

Language

en

fr

Currency

CAD

USD

Wishlist Cart (
)

Search Section

    • Home
    • ICS
    • Services. Company Organization, Management And Quality. Administration. Transpor
    • Services
    • Other Services
    • ISO/IEC 20000-1:2018

    Codes & Standards - Purchase

    ISO/IEC 20000-1:2018

    Information technology -- Service management -- Part 1: Service management system requirements
    SKU: iso_070636_166009 Published by ISO/IEC Publication Year 2018 3 Edition 31 pages

    Product Details

    • Overview
    This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. This document can be used by: a) a customer seeking services and requiring assurance regarding the quality of those services; b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain; c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services; d) an organization to monitor, measure and review its SMS and the services; e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS; f) an organization or other party performing conformity assessments against the requirements specified in this document; g) a provider of training or advice in service management. The term service as used in this document refers to the service or services in the scope of the SMS. The term organization as used in this document refers to the organization in the scope of the SMS that manages and delivers services to customers. The organization in the scope of the SMS can be part of a larger organization, for example, a department of a large corporation. An organization or part of an organization that manages and delivers a service or services to internal or external customers can also be known as a service provider. Any use of the terms service or organization with a different intent is distinguished clearly in this document.

    Buy

    Language

    Radio input
    Radio input

    Format

    Radio input
    Radio input
    • FAQs
    • Contact Us
    • Email Product

    GST REG No R119441681
    QST REG No R1006017360

    Compare Formats

    Determine the subscription format that is right for you.

    Features CSA AdvantageTM CSA OnDemandTM
    Offline accessSelectedSelected
    Full-text searchSelectedSelected
    Create highlights and personal notesSelectedSelected
    Newest editions added automaticallySelectedSelected
    Includes all supported languages and archive versionsSelected
    My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick referenceSelected
    Toggle between your files and the full standard to maintain contextSelected
    Instantly preview cross referenced material within the bookSelected
    Export personal notes to ExcelSelected
    Transfer notes and highlights when updates are availableSelected
    Adobe Reader PDF and browser compatible for iOS and AndroidSelected
    Web, Android, iOS CompatibleSelected

    Follow Us On Social Media

    Get Our Newsletter

    Get CSA Newsletter

    • About CSA Store
    • Subscription
    • Services
    • Catalogue
    • FAQ
    • Return Policy
    • FULFILLMENT DETAILS
    • EBOOK SUPPORT
    • Product Updates
    • Contact Us
    • CSA GROUP
    • CSA COMMUNITIES
    • CSA Update Service
    • About CSA Store
    • Subscription
    • Services
    • Catalogue
    • FAQ
    • Return Policy
    • FULFILLMENT DETAILS
    • EBOOK SUPPORT
    • Product Updates
    • Contact Us
    • CSA GROUP
    • CSA COMMUNITIES
    • CSA Update Service

    • General Terms and Conditions
    • Privacy Policy
    • Accessibility
    © 2022 Canadian Standards Association. All rights reserved
    logo close
    Privacy Preference Centre

    Please manage your cookie choices by switching the consent toggles on or off under the Purposes below.

    You may change your preference at any time as described in our Cookie Policy

    • Cookie Settings
    • List of Cookies
    close
      Cookies on CSA Group

      We use Cookies to create a secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit our privacy policy page. Learn More

      Free Login/Registration Required

      View Access for this document is only available for viewers in Canada.

      A free user account is required to view this document.

      Login or Register