Accessible design for self-service interactive devices
This is the first edition of CAN/CSA-B651.2, Accessible design for self-service interactive devices.
This Standard specifies requirements for making electronic (including electro-mechanical) and mechanical self-service interactive devices accessible to and usable by people with a range of physical, sensory, and cognitive disabilities. It has been developed to fulfill an expressed need for a national technical Standard covering a broad range of interactive devices.
The requirements specified in this Standard are minimum requirements. In addition, this Standard does not have the force of law unless referenced by a statute or regulation of an authority having jurisdiction. Users are advised to contact the appropriate authority having jurisdiction to determine whether and to what extent this Standard is referenced.
The devices covered by this Standard vary widely depending on their intended use. For this reason, this Standard has been developed using a component-based approach. Users should consult the various sections of the Standard to determine the accessibility requirements for specific components or features of a particular device.
This Standard was prepared by the Subcommittee on Accessible Design for Self-Service Interactive Devices, under the jurisdiction of the Technical Committee on Accessible Design and the Strategic Steering Committee on Community Safety, and has been formally approved by the Technical Committee. This Standard has been approved as a National Standard of Canada by the Standards Council of Canada.
The purpose of this Standard is to specify minimum accessibility and usability requirements for self-service interactive devices intended for public use.
(1) While the purpose of this Standard is to make a product as accessible and usable as practicable for people with disabilities or functional limitations, it is possible that some people will have needs greater than the needs addressed by this Standard. See Annex A for information on the characteristics of people with disabilities.
(2) The language requirements stated in this Standard refer to English and French, i.e., the official languages of Canada.
This Standard is limited to self-service interactive devices that contain any of the components specified in Clause 5.
This Standard does not cover
(a) automated banking machines (ABMs), which are covered by CAN/CSA-B651.1; and
(b) websites and web applications that are beyond the control of the service provider and accessed from public devices.
This Standard specifies technical requirements that can be applied to the design and manufacturing of self-service interactive devices. However, the extent to which these requirements are to be applied lies outside the scope of this Standard and remains the responsibility of authorities having jurisdiction and other users of this Standard.
In CSA Standards, shall is used to express a requirement, i.e., a provision that the user is obliged to satisfy in order to comply with the standard; should is used to express a recommendation or that which is advised but not required; may is used to express an option or that which is permissible within the limits of the standard; and can is used to express possibility or capability.
Notes accompanying clauses do not include requirements or alternative requirements; the purpose of a note accompanying a clause is to separate from the text explanatory or informative material.
Notes to tables and figures are considered part of the table or figure and may be written as requirements.
Annexes are designated normative (mandatory) or informative (non-mandatory) to define their application.
This Standard contains minimum requirements based on adult dimensions. Dimensions are given in SI (metric) units (typically in millimetres) and, where converted from imperial units, have been rounded off with respect to critical dimensions. All dimensions in figures are given in millimetres and are measured to the centreline, unless otherwise specified.