CSA ISO/IEC TR 20000-5:15 (R2019) : Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 (Adopted ISO/IEC TR 20000-5:2 013, second edition, 2013-11-01)
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Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 (Adopted ISO/IEC TR 20000-5:2 013, second edition, 2013-11-01)
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