GAS TRADE: UNIT 7 (5th ed. pub. 2015)
Gas Trade: Unit 7 - Customer relations
Product Details
CSA Group's 2015 Gas Trade materials reference the Red Seal Program's trade outlines for your preparation to become a nationally recognized gasfitter. Please visit the Red Seal Program's website for more details.
Overview:
Establishing and maintaining good customer relations is a major responsibility of today's gas technician/fitter. Consumers in our service-oriented society have come to expect and demand the highest quality goods and services. Producing top quality work and ensuring customer satisfaction go a long way toward enhancing the public image of you as the gas technician/fitter and the company you represent.
Learning Objectives:
At the end of this unit you will be able to:
- Respond to customer inquiries.
- Prevent property damage.
- Respond to difficult customers.
- Demonstrate sensitivity to cultural differences.
- Complete jobs according to policies and regulations.
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