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    • ISO 32122:2025
    Codes & Standards - Purchase

    ISO 32122:2025

    Transaction assurance in E-commerce — Guidance for offering online dispute resolution services

    SKU: iso_084834_188668 Published by ISO Publication Year 2025 1 Edition 14 pages

    Product Details

    • Overview
    This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
    NOTE            This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

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    GST REG No R119441681
    QST REG No R1006017360

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    Select the subscription format that is right for you. Table with 13 rows and 3 columns, identifies features available and not available for the two different subscription formats - CSA Advantage TM and CSA OnDemand TM
    Features CSA AdvantageTM CSA OnDemandTM
    Offline access CSA AdvantageTM. feature available. Offline access CSA OnDemandTM. feature available. Offline access
    Full-text search CSA AdvantageTM. feature available. Full-text search CSA OnDemandTM. feature available. Full-text search
    Create highlights and personal notes CSA AdvantageTM. feature available. Create highlights and personal notes CSA OnDemandTM. feature available. Create highlights and personal notes
    Newest editions added automatically CSA AdvantageTM. feature available. Newest editions added automatically CSA OnDemandTM. feature available. Newest editions added automatically
    Includes all supported languages and archive versions CSA AdvantageTM. feature not available. Includes all supported languages and archive versions CSA OnDemandTM. feature available. Includes all supported languages and archive versions
    My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference CSA AdvantageTM. feature available. My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference CSA OnDemandTM. feature not available. My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference
    Toggle between your files and the full standard to maintain context CSA AdvantageTM. feature available. Toggle between your files and the full standard to maintain context CSA OnDemandTM. feature not available. Toggle between your files and the full standard to maintain context
    Instantly preview cross referenced material within the book CSA AdvantageTM. feature available. Instantly preview cross referenced material within the book CSA OnDemandTM. feature not available. Instantly preview cross referenced material within the book
    Export personal notes to Excel CSA AdvantageTM. feature available. Export personal notes to Excel CSA OnDemandTM. feature not available. Export personal notes to Excel
    Transfer notes and highlights when updates are available CSA AdvantageTM. feature available. Transfer notes and highlights when updates are available CSA OnDemandTM. feature not available. Transfer notes and highlights when updates are available
    Adobe Reader PDF and browser compatible for iOS and Android CSA AdvantageTM. feature not available. Adobe Reader PDF and browser compatible for iOS and Android CSA OnDemandTM. feature available. Adobe Reader PDF and browser compatible for iOS and Android
    Web, Android, iOS Compatible CSA AdvantageTM. feature available. Web, Android, iOS Compatible CSA OnDemandTM. feature not available. Web, Android, iOS Compatible
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