ISO 24510:2024
Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users
Product Details
The following are within the scope of this document:
— the definition of a language common to the different stakeholders;
— the definition of key elements and characteristics of the service to users;
— the objectives for the service with respect to users’ needs and expectations;
— guidelines for satisfying users’ needs and expectations;
— assessment criteria for service to users;
— introduction to performance indicators;
— examples of performance indicators.
The following are outside the scope of this document:
— methods of design and construction of drinking water and wastewater systems;
— the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting;
— topics relating to the system inside buildings.