Skip to content
CSA Store
  • CSA Group
  • CSA OnDemandâ„¢
  • CSA Communities
  • Contact Us
  • Catalogue
    • Browse By Subject Area

      • Electrical
      • Fuels & Transportation
      • Petroleum & Natural Gas
      • Environment & Natural Resources
      • Construction & Infrastructure
      • Mechanical & Industrial Equipment
      • Nuclear
      • Health Care and Well-being
      • Worker & Public Safety
      • Management Systems
    • Browse By Publisher

      • ASME
      • ASTM
      • CSA Group
      • ESA
      • IEC
      • ISO
      • NRC
      • ORNAC
      • TSSA
      • WRHA
    • ICS Catalogue

      • Browse by International Classification of Standards (ICS Codes)
  • Subscription
    • Browse By Subject Area

      • Electrical
      • Fuels & Transportation
      • Petroleum & Natural Gas
      • Environment & Natural Resources
      • Construction & Infrastructure
      • Mechanical & Industrial Equipment
      • Nuclear
      • Health Care and Well-being
      • Worker & Public Safety
      • Management Systems
    • CSA Subscriptions

      • Overview
      • Collections
    • ICS Catalogue

      • Browse by International Classification of Standards (ICS Codes)
  • Services
Cart Icon0
×
Login / Register
English / CAD

Language

en

fr

Currency

CAD

USD

  • CSA Group
  • CSA OnDemandâ„¢
  • CSA Communities
  • Contact Us
Wishlist

Catalogue

  • Browse By Subject Area

    • Electrical
    • Fuels & Transportation
    • Petroleum & Natural Gas
    • Environment & Natural Resources
    • Construction & Infrastructure
    • Mechanical & Industrial Equipment
    • Nuclear
    • Health Care and Well-being
    • Worker & Public Safety
    • Management Systems
  • Browse By Publisher

    • ASME
    • ASTM
    • CSA Group
    • ESA
    • IEC
    • ISO
    • NRC
    • ORNAC
    • TSSA
    • WRHA
  • ICS Catalogue

    • Browse by International Classification of Standards (ICS Codes)

Subscription

  • Browse By Subject Area

    • Electrical
    • Fuels & Transportation
    • Petroleum & Natural Gas
    • Environment & Natural Resources
    • Construction & Infrastructure
    • Mechanical & Industrial Equipment
    • Nuclear
    • Health Care and Well-being
    • Worker & Public Safety
    • Management Systems
  • CSA Subscriptions

    • Overview
    • Collections
  • ICS Catalogue

    • Browse by International Classification of Standards (ICS Codes)

Services

Menu toggle Icon
Login / Register
English / CAD

Language

en

fr

Currency

CAD

USD

Wishlist Cart (
)

Search Section

    • Home
    • CSA Group
    • Environment & Natural Resources
    • Natural Resources
    • Water Protection
    • PLUS 4010 (1st ed. pub. 2009)

    Codes & Standards - Purchase

    PLUS 4010 (1st ed. pub. 2009)

    Technical guide: Performance improvement for small & medium sized water utilities
    SKU: 2420466 Published by CSA Group Publication Year 2009 102 pages

    Product Details

    • Preface/Scope
    Preface

    About this Technical Guide Utility owners and operators strive for continuous improvement of their water systems and the development of their staff. This ensures that they are able to meet and exceed users' needs, are cost efficient and effective in the use of resources to ensure sustainability, and are meeting the applicable environmental and health regulations. Three international standards have been developed to guide utilities in setting and meeting objectives towards improving their operations. These are being adopted as National Standards of Canada in 2009:
     
    • CAN/CSA-Z24510, Activities relating to drinking water and wastewater services 
    • Guidelines for the assessment and for the improvement of the service to users 
    • CAN/CSA-Z24511, Activities relating to drinking water and wastewater services 
    • Guidelines for the management of wastewater utilities and for the assessment of wastewater services 
    • CAN/CSA-Z24512, Activities relating to drinking water and wastewater services 
    • ​Guidelines for the management of drinking water utilities and for the assessment of drinking water services

    This Technical Guide was developed to assist utility owners and operators in the use of the CAN/CSA-ISO standards. It offers a consistent and standardized means of continuously improving their utility's effectiveness using performance indicators. As stated by wellknown management guru, Peter Drucker, you cannot improve what you do not measure.

    This Guide also builds on existing quality standards published by ISO and CSA that incorporate the fundamental principle of plan-do-check-act (PDCA) as shown in the following diagram. The methodology is consistent with and supportive of ISO's management system standards. Implementing an overall ISO 9001 and 14001 management system can help a utility implement the CAN/CSA-Z24510, Z24511 and Z24512 standards. At the same time, these standards may help to achieve the technical requirements of CAN/CSA-ISO 9001 and 14001 for organizations choosing to implement them.
    copyright imgRequest Copyright Permissions

    Buy

    Language

    Radio input

    Format

    Radio input
    • Free updates to the latest version
    • Access historical versions
    • Access all supported languages
    Learn More
    • FAQs
    • Contact Us
    • Email Product

    GST REG No R119441681
    QST REG No R1006017360

    Compare Formats

    Determine the subscription format that is right for you.

    Features CSA AdvantageTM CSA OnDemandTM
    Offline access
    Full-text search
    Create highlights and personal notes
    Newest editions added automatically
    Includes all supported languages and archive versions
    My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference
    Toggle between your files and the full standard to maintain context
    Instantly preview cross referenced material within the book
    Export personal notes to Excel
    Transfer notes and highlights when updates are available
    Adobe Reader PDF and browser compatible for iOS and Android
    Web, Android, iOS Compatible

    Follow Us On Social Media

    Get Our Newsletter

    Get CSA Newsletter

    • About CSA Store
    • Subscription
    • Services
    • Catalogue
    • FAQ
    • Return Policy
    • FULFILLMENT DETAILS
    • EBOOK SUPPORT
    • Product Updates
    • Contact Us
    • CSA GROUP
    • CSA COMMUNITIES
    • CSA Update Service
    • About CSA Store
    • Subscription
    • Services
    • Catalogue
    • FAQ
    • Return Policy
    • FULFILLMENT DETAILS
    • EBOOK SUPPORT
    • Product Updates
    • Contact Us
    • CSA GROUP
    • CSA COMMUNITIES
    • CSA Update Service

    • General Terms and Conditions
    • Privacy Policy
    • Accessibility
    © 2022 Canadian Standards Association. All rights reserved
    logo close
    Privacy Preference Centre

    Please manage your cookie choices by switching the consent toggles on or off under the Purposes below.

    You may change your preference at any time as described in our Cookie Policy

    • Cookie Settings
    • List of Cookies
    close
      Cookies on CSA Group

      We use Cookies to create a secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit our privacy policy page. Learn More

      Free Login/Registration Required

      View Access for this document is only available for viewers in Canada.

      A free user account is required to view this document.

      Login or Register