CSA ISO/IEC 15504-2:04 (R2019)

CSA Preface

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).

This International Standard was reviewed by the CSA TCIT under the jurisdiction of the Strategic Steering Committee on Information Technology and deemed acceptable for use in Canada. (A committee membership list is available on request from the CSA Project Manager.) From time to time, ISO/IEC may publish addenda, corrigenda, etc. The CSA TCIT will review these documents for approval and publication. For a listing, refer to the CSA Information Products catalogue or CSA Info Update or contact a CSA Sales representative. This Standard has been formally approved as a National Standard of Canada by the Standards Council of Canada.

Scope

This part of ISO/IEC 15504 addresses the assessment of process and the application of process assessment for improvement and capability determination. It defines the minimum set of requirements for performing an assessment that will ensure assessment results are objective, impartial, consistent, repeatable and representative of the assessed processes. Results of conformant process assessments may be compared when the scopes of the assessments are considered to be similar. For guidance on this matter, refer to ISO/IEC 15504-4.

The requirements for process assessment defined in this part of ISO/IEC 15504 form a structure which:

a) facilitates self-assessment;

b) provides a basis for use in process improvement and capability determination;

c) takes into account the context in which the assessed process is implemented;

d) produces a process rating;

e) addresses the ability of the process to achieve its purpose;

f) is applicable across all application domains and sizes of organization;

g) may provide an objective benchmark between organizations.

NOTE Copyright release: users of this part of ISO/IEC 15504 may freely reproduce relevant material as part of any Process Assessment Model, or as part of any demonstration of conformance with this International Standard, so that it can be used for its intended purpose.

An update to this product is available.

To receive notifications when an amendment, new edition or update is available to your standard no matter how you purchased it, please register on the Standards Update Service. After registering, enter the List ID for the relevant standard. The List ID can be found in the “CSA Standards Update” section within the first few pages of the standard you’ve purchased. Once notified, you can then update your standard accordingly.

PDF Format Purchased from the CSA Store

If you have purchased or subscribed to a standard from the CSA Store in PDF format, login to your CSA OnDemand^TM account to access the updated PDF.

Paper Format Purchased or Purchased from Reseller

If you have purchased a paper copy of the standard from the CSA Store or purchased a standard in paper or PDF format from one of our resellers, login to the Standards Update Service to download the updates in PDF format.