Codes & Standards - Purchase

CAN/CSA-ISO/IEC 30105-4:18

Information technology — IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts (Adopted ISO/IEC 30105-4:2016, first edition, 2016-11-15)

SKU: 2425911 Published by CSA Group Publication Year 2018 41 pages

Product Details

Preface/Scope

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).

Scope

ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

covers IT enabled business processes that are outsourced;
is not intended to cover IT services but includes similar, relevant process for completeness;
is applicable to the service provider, not to the customer;
is applicable to all lifecycle processes of ITES-BPO;
defines terms and concepts used in ISO/IEC 30105.

Request Copyright Permissions

Language

English

Format

PDF

$139.00 CAD

Free updates to the latest version
Access historical versions
Access all supported languages

Learn More

GST REG No R119441681
QST REG No R1006017360

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

en

fr

Catalogue

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Subscription

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

Services

en

fr

Codes & Standards - Purchase

CAN/CSA-ISO/IEC 30105-4:18

Product Details

Language

Format

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

Language

en

fr

Currency

CAD

USD

Catalogue

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Subscription

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

Services

Language

en

fr

Currency

CAD

USD

Search Section

Codes & Standards - Purchase

CAN/CSA-ISO/IEC 30105-4:18

Product Details

Language

Format