Cookies on CSA Group

We use Cookies to create a secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit our privacy policy page. Learn More

logo close
Privacy Preference Centre

Please manage your cookie choices by switching the consent toggles on or off under the Purposes below.

You may change your preference at any time as described in our Cookie Policy

  • Cookie Settings
  • List of Cookies
close
    Skip to content
    CSA Group logo, links to home
    • CSA Group
    • CSA OnDemand™
    • CSA Communities
    • Contact Us
    • Catalogue
      • Browse By Subject Area

        • Electrical
        • Fuels & Transportation
        • Petroleum & Natural Gas
        • Environment & Natural Resources
        • Construction & Infrastructure
        • Mechanical & Industrial Equipment
        • Nuclear
        • Health Care and Well-being
        • Worker & Public Safety
        • Management Systems
      • Browse By Publisher

        • ASME
        • ASTM
        • CSA Group
        • ESA
        • IEC
        • ISO
        • NRC
        • ORNAC
        • TSSA
      • ICS Catalogue

        • Browse by International Classification of Standards (ICS Codes)
    • Subscription
      • Browse By Subject Area

        • Electrical
        • Fuels & Transportation
        • Petroleum & Natural Gas
        • Environment & Natural Resources
        • Construction & Infrastructure
        • Mechanical & Industrial Equipment
        • Nuclear
        • Health Care and Well-being
        • Worker & Public Safety
        • Management Systems
      • CSA Subscriptions

        • Why choose subscriptions?
        • About CSA Advantage™
        • About CSA OnDemand™
        • CSA OnDemand™ Collections
      • ICS Catalogue

        • Browse by International Classification of Standards (ICS Codes)
    • CSA Learning
    • Services
    Cart Icon0
    Login / Register
    English / USD

    Language

    en

    fr

    Currency

    CAD

    USD

    • CSA Group
    • CSA OnDemand™
    • CSA Communities
    • Contact Us
    Wishlist

    • Browse By Subject Area

      • Electrical
      • Fuels & Transportation
      • Petroleum & Natural Gas
      • Environment & Natural Resources
      • Construction & Infrastructure
      • Mechanical & Industrial Equipment
      • Nuclear
      • Health Care and Well-being
      • Worker & Public Safety
      • Management Systems
    • Browse By Publisher

      • ASME
      • ASTM
      • CSA Group
      • ESA
      • IEC
      • ISO
      • NRC
      • ORNAC
      • TSSA
    • ICS Catalogue

      • Browse by International Classification of Standards (ICS Codes)

    • Browse By Subject Area

      • Electrical
      • Fuels & Transportation
      • Petroleum & Natural Gas
      • Environment & Natural Resources
      • Construction & Infrastructure
      • Mechanical & Industrial Equipment
      • Nuclear
      • Health Care and Well-being
      • Worker & Public Safety
      • Management Systems
    • CSA Subscriptions

      • Why choose subscriptions?
      • About CSA Advantage™
      • About CSA OnDemand™
      • CSA OnDemand™ Collections
    • ICS Catalogue

      • Browse by International Classification of Standards (ICS Codes)

    CSA Learning

    Services

    Login / Register
    English / USD

    Language

    en

    fr

    Currency

    CAD

    USD

    Wishlist Cart (
    )

    Search Section

      • Home
      • CSA ISO 9241-20:14 (R2019)

      Codes & Standards - Subscribe

      CSA ISO 9241-20:14 (R2019)

      Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (Adopted ISO 9241-20:2008, first edition, 2008-03-01)
      SKU: 2703657 Published by CSA Group Publication Year 2014 Reaffirmed in 2019

      Product Details

      • Preface/Scope
      • Items Included

      CSA Preface


      Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).


      For brevity, this Standard will be referred to as CAN/CSA-ISO 9241-20 throughout.


      This Standard has been formally approved, without modification, by the Technical Committee and has been approved as a National Standard of Canada by the Standards Council of Canada.


      Scope


      This part of ISO 9241 is intended for use by those responsible for planning, designing, developing, acquiring, and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments. It covers issues associated with the design of equipment and services for people with a wide range of sensory, physical and cognitive abilities, including those who are temporarily disabled, and the elderly.


      A detailed design for particular equipment or a service can be developed based on its recommendations. If a specific detailed standard exists concerning the accessibility of equipment or services, then it can be used in conjunction with that more specific standard. Where such standards are not available, this part of ISO 9241 can then form the basis for the design of the accessibility features of ICT equipment and services.


      It also provides general guidelines for acquiring and evaluating ICT equipment and services, including both hardware and software aspects of information processing equipment, electronic communication facilities, office machines, and other similar technologies and services, used at work, in the home, and in mobile and public environments.


      In addition, it gives important information about context of use. Accessibility is increased by expanding the range of contexts where equipment and services can be used. Context of use can result from the various components of the equipment or service, including user, task and equipment (hardware, software and materials) characteristics, as well as those of physical and social environments. Context of use can be considered when planning, designing, developing, acquiring and evaluating ICT equipment and services.


      NOTE This part of ISO 9241 is a high-level standard applicable to all ICT equipment and services, therefore, detailed descriptions specific to equipment or services have been avoided. It can be referred to for the prevention of barriers to trade or the movement of people in respect of each national, regional and international standardization activity in this area. More specific recommendations on software accessibility are contained in ISO 9241-171.

      Download a list of included items
      items 1 - of 2 result(s)
      View 20 | View 100

      CSA ISO 9241-20:14 (R2019)

      Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (Adopted ISO 9241-20:2008, first edition, 2008-03-01)

      Active
      English

      CSA ISO 9241-20:F14 (C2019)

      Ergonomie de l'interaction homme-système - Partie 20 : Lignes directrices sur l'accessibilité de l'équipement et des services des technologies de l'information et de la communication (TIC) (norme ISO 9241-20:2008 adoptée, première édition, 2008-03-01)

      Active
      French
      copyright imgRequest Copyright Permissions

      Subscribe

      Annual subscription keeps you up-to-date with the latest editions of standards and includes all supported languages and archive versions. 

      * Price is for up to 10 users. Select the number of users required on the cart page. Subscription must include a minimum of 10 standards or a collection to proceed to checkout.

      Includes annual access to:

             • Newest and previous editions in PDF format 
             • Revisions, updates and amendments 
             • All supported languages 

      Learn More

      PDF

      English, French

      Go to additional format options
      • FAQs
      • Contact Us
      • Email Product

      GST REG No R119441681
      QST REG No R1006017360

      Compare Formats

      Determine the subscription format that is right for you.

      Select the subscription format that is right for you. Table with 13 rows and 3 columns, identifies features available and not available for the two different subscription formats - CSA Advantage TM and CSA OnDemand TM
      Features CSA AdvantageTM CSA OnDemandTM
      Offline access CSA AdvantageTM. feature available. Offline access CSA OnDemandTM. feature available. Offline access
      Full-text search CSA AdvantageTM. feature available. Full-text search CSA OnDemandTM. feature available. Full-text search
      Create highlights and personal notes CSA AdvantageTM. feature available. Create highlights and personal notes CSA OnDemandTM. feature available. Create highlights and personal notes
      Newest editions added automatically CSA AdvantageTM. feature available. Newest editions added automatically CSA OnDemandTM. feature available. Newest editions added automatically
      Includes all supported languages and archive versions CSA AdvantageTM. feature not available. Includes all supported languages and archive versions CSA OnDemandTM. feature available. Includes all supported languages and archive versions
      My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference CSA AdvantageTM. feature available. My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference CSA OnDemandTM. feature not available. My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference
      Toggle between your files and the full standard to maintain context CSA AdvantageTM. feature available. Toggle between your files and the full standard to maintain context CSA OnDemandTM. feature not available. Toggle between your files and the full standard to maintain context
      Instantly preview cross referenced material within the book CSA AdvantageTM. feature available. Instantly preview cross referenced material within the book CSA OnDemandTM. feature not available. Instantly preview cross referenced material within the book
      Export personal notes to Excel CSA AdvantageTM. feature available. Export personal notes to Excel CSA OnDemandTM. feature not available. Export personal notes to Excel
      Transfer notes and highlights when updates are available CSA AdvantageTM. feature available. Transfer notes and highlights when updates are available CSA OnDemandTM. feature not available. Transfer notes and highlights when updates are available
      Adobe Reader PDF and browser compatible for iOS and Android CSA AdvantageTM. feature not available. Adobe Reader PDF and browser compatible for iOS and Android CSA OnDemandTM. feature available. Adobe Reader PDF and browser compatible for iOS and Android
      Web, Android, iOS Compatible CSA AdvantageTM. feature available. Web, Android, iOS Compatible CSA OnDemandTM. feature not available. Web, Android, iOS Compatible

      Follow Us On Social Media

      Get Our Newsletter

      Get CSA Newsletter

      • About CSA Store
      • Subscription
      • Services
      • Catalogue
      • FAQ
      • Return Policy
      • FULFILLMENT DETAILS
      • EBOOK SUPPORT
      • Product Updates
      • Contact Us
      • CSA GROUP
      • CSA COMMUNITIES
      • CSA Update Service
      • About CSA Store
      • Subscription
      • Services
      • Catalogue
      • FAQ
      • Return Policy
      • FULFILLMENT DETAILS
      • EBOOK SUPPORT
      • Product Updates
      • Contact Us
      • CSA GROUP
      • CSA COMMUNITIES
      • CSA Update Service

      • General Terms and Conditions
      • Privacy Policy
      • Accessibility
      © 2023 Canadian Standards Association. All rights reserved

      Free Login/Registration Required

      View Access for this document is only available for viewers in Canada.

      A free user account is required to view this document.

      Login or Register