Codes & Standards - Subscribe

CSA ISO/IEC 20000-2:20

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08)

SKU: 2702569 Published by CSA Group Publication Year 2020

Product Details

Preface/Scope
Items Included

CSA Preface

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).

This Standard supersedes CAN/CSA-ISO/IEC 20000-2:13 (adopted ISO/IEC 20000-2:2012).

This Standard has been formally approved, without modification, by the Technical Committee and has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.

Scope

1.1 General

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Download a list of included items

Request Copyright Permissions

Annual subscription keeps you up-to-date with the latest editions of standards and includes all supported languages and archive versions.

* Price is for up to 10 users. Select the number of users required on the cart page. Subscription must include a minimum of 10 standards or a collection to proceed to checkout.

Includes annual access to:

• Newest and previous editions in PDF format
• Revisions, updates and amendments
• All supported languages

Learn More

FORMAT

PDF

LANGUAGE

English, French

Buy

$200.00 CAD

Go to additional format options

GST REG No R119441681
QST REG No R1006017360

Features	CSA Advantage^TM	CSA OnDemand^TM
Offline access
Full-text search
Create highlights and personal notes
Newest editions added automatically
Includes all supported languages and archive versions
My Files - create customized files by adding multiple clauses, tables or figures from the standard into your own personal File for quick reference
Toggle between your files and the full standard to maintain context
Instantly preview cross referenced material within the book
Export personal notes to Excel
Transfer notes and highlights when updates are available
Adobe Reader PDF and browser compatible for iOS and Android
Web, Android, iOS Compatible

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

en

fr

Catalogue

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Subscription

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

Services

en

fr

Codes & Standards - Subscribe

CSA ISO/IEC 20000-2:20

Product Details

CSA ISO/IEC 20000-2A:20

Amendment 1:2021 to CSA ISO/IEC 20000-2:20, Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1 (Adopted amendment 1:2020 to ISO/IEC 20000-2:2019)

CSA ISO/IEC 20000-2:20

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08)

CSA ISO/IEC 20000-2:F20

Technologies de l'information — Gestion des services — Partie 2 : Directives relatives à l'application des systèmes de management des services (norme ISO/IEC 20000-2:2019 adoptée, troisième édition, 2019-08)

CAN/CSA-ISO/IEC 20000-2:13 (R2017)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2012, second edition, 2012-02-15)

CAN/CSA-ISO/CEI 20000-2:F13 (C2017)

Technologies de l'information - Gestion des services - Partie 2 : Guide pour l'application des systèmes de management des services (norme ISO/CEI 20000-2:2012 adoptée, deuxiéme édition, 2012-02-15)

CAN/CSA-ISO/IEC 20000-2-06 (R2011)

Information Technology - Service Management - Part 2: Code of Practice (Adopted ISO/IEC 20000-2:2005, first edition, 2005-12-15)

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

Language

en

fr

Currency

CAD

USD

Browse By Subject Area

Browse By Publisher

ICS Catalogue

Browse By Subject Area

CSA Subscriptions

ICS Catalogue

Language

en

fr

Currency

CAD

USD

Search Section

Codes & Standards - Subscribe

CSA ISO/IEC 20000-2:20

Product Details

Amendment 1:2021 to CSA ISO/IEC 20000-2:20, Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1 (Adopted amendment 1:2020 to ISO/IEC 20000-2:2019)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08)

Technologies de l'information — Gestion des services — Partie 2 : Directives relatives à l'application des systèmes de management des services (norme ISO/IEC 20000-2:2019 adoptée, troisième édition, 2019-08)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2012, second edition, 2012-02-15)

Technologies de l'information - Gestion des services - Partie 2 : Guide pour l'application des systèmes de management des services (norme ISO/CEI 20000-2:2012 adoptée, deuxiéme édition, 2012-02-15)

Information Technology - Service Management - Part 2: Code of Practice (Adopted ISO/IEC 20000-2:2005, first edition, 2005-12-15)