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CSA ISO/IEC 20000-2:20

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08)

SKU: 2702569 Published by CSA Group Publication Year 2020

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CSA Preface

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).

This Standard supersedes CAN/CSA-ISO/IEC 20000-2:13 (adopted ISO/IEC 20000-2:2012).

This Standard has been formally approved, without modification, by the Technical Committee and has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.

Scope

1.1 General

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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Codes & Standards - Subscribe

CSA ISO/IEC 20000-2:20

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CSA ISO/IEC 20000-2A:20

Amendment 1:2021 to CSA ISO/IEC 20000-2:20, Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1 (Adopted amendment 1:2020 to ISO/IEC 20000-2:2019)

CSA ISO/IEC 20000-2:20

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08)

CSA ISO/IEC 20000-2:F20

Technologies de l'information — Gestion des services — Partie 2 : Directives relatives à l'application des systèmes de management des services (norme ISO/IEC 20000-2:2019 adoptée, troisième édition, 2019-08)

CAN/CSA-ISO/IEC 20000-2:13 (R2017)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2012, second edition, 2012-02-15)

CAN/CSA-ISO/CEI 20000-2:F13 (C2017)

Technologies de l'information - Gestion des services - Partie 2 : Guide pour l'application des systèmes de management des services (norme ISO/CEI 20000-2:2012 adoptée, deuxiéme édition, 2012-02-15)

CAN/CSA-ISO/IEC 20000-2-06 (R2011)

Information Technology - Service Management - Part 2: Code of Practice (Adopted ISO/IEC 20000-2:2005, first edition, 2005-12-15)

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CSA ISO/IEC 20000-2:20

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Amendment 1:2021 to CSA ISO/IEC 20000-2:20, Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1 (Adopted amendment 1:2020 to ISO/IEC 20000-2:2019)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08)

Technologies de l'information — Gestion des services — Partie 2 : Directives relatives à l'application des systèmes de management des services (norme ISO/IEC 20000-2:2019 adoptée, troisième édition, 2019-08)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2012, second edition, 2012-02-15)

Technologies de l'information - Gestion des services - Partie 2 : Guide pour l'application des systèmes de management des services (norme ISO/CEI 20000-2:2012 adoptée, deuxiéme édition, 2012-02-15)

Information Technology - Service Management - Part 2: Code of Practice (Adopted ISO/IEC 20000-2:2005, first edition, 2005-12-15)