CAN/CSA-ISO/IEC 15504-4-05 (R2015)
Information Technology - Process Assessment - Part 4: Guidance on Use for Process Improvement and Process Capability Determination (Adopted ISO/IEC 15504-4:2004, first edition, 2004-07-01)
Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).
At the time of publication, ISO/IEC 15504-4:2004 is available from ISO and IEC in English only. CSA will publish the French version when it becomes available from ISO and IEC.
This part of ISO/IEC 15504 provides guidance on how to utilize a conformant process assessment within a process improvement programme or a process capability determination. This part of ISO/IEC 15504 is for information only.
The guidance provided does not presume specific organizational structures, management philosophies, life cycle models or development methods, although some of the examples and tables within the text are based upon processes from ISO/IEC 12207.
In the case of process improvement, the concepts and principles are appropriate for the full range of different business goals, application domains and sizes of organization, so that all types of organizations may use them. In the case of process capability determination, this guidance is applicable within any customer.supplier relationship, and to any organization wishing to determine the process capability of its own processes.