Product List

    View 1-20 of 151
    View 20 | View 100
    Codes & Standards

    CAN/CSA-ISO/IEC 20000-6:18
    Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems (Adopted ISO/IEC 20000-6:2017, first edition, 2017-06)
    • English
    • Published in 2018
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CAN/CSA-ISO/IEC TR 20000-12:18 (R2022)

    Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC (Adopted ISO/IEC TR 20000-12:2016, first edition, 2016-10-01)

    • English
    • Published in 2018
    • Reaffirmed in 2022
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA B480:02 (R2022)
    Customer Service Standard for People with Disabilities (Developed in partnership with the Government of Ontario)
    • English, French
    • Published in 2002
    • Reaffirmed in 2022
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA B480:02 (R2022) (LARGE PRINT)
    Customer Service Standard for People with Disabilities (Developed in partnership with the Government of Ontario)
    • English, French
    • Published in 2002
    • Reaffirmed in 2022
    • Published by CSA Group
    • PDF
    Codes & Standards

    CSA B659:08 (R2022)

    Inclusive design for an aging population

    • English, French
    • Published in 2008
    • Reaffirmed in 2022
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC 20000-10:19

    Information technology — Service management — Part 10: Concepts and vocabulary (Adopted ISO/IEC 20000-10:2018, first edition, 2018-09)

    • English, French
    • Published in 2019
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC 20000-1:19

    Information technology — Service management — Part 1: Service management system requirements (Adopted ISO/IEC 20000-1:2018, third edition, 2018-09)

    • English, French
    • Published in 2019
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC 20000-2:20

    Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08)

    • English, French
    • Published in 2020
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC 20000-2A:20

    Amendment 1:2021 to CSA ISO/IEC 20000-2:20, Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1 (Adopted amendment 1:2020 to ISO/IEC 20000-2:2019)

    • English
    • Published in 2021
    • Published by CSA Group
    • PDF
    Codes & Standards

    CSA ISO/IEC 20000-3:20

    Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 (Adopted ISO/IEC 20000-3:2019, second edition, 2019-08)

    • English, French
    • Published in 2020
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC 27013:22

    Information security, cybersecurity and privacy protection — Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 (Adopted ISO/IEC 27013:2021, third edition, 2021-11)

    • English
    • Published in 2022
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC TR 20000-5:15 (R2019)

    Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 (Adopted ISO/IEC TR 20000-5:2013, second edition, 2013-11-01)

    • English
    • Published in 2015
    • Reaffirmed in 2019
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC TR 20000-7:20

    Information technology — Service management — Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013 (Adopted ISO/IEC TR 20000-7:2019, first edition, 2019-07)

    • English
    • Published in 2020
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA ISO/IEC TS 20000-11:22

    Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL® (Adopted ISO/IEC 20000-11:2021, first edition, 2021-08)

    • English
    • Published in 2022
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards

    CSA Z24510:10 (R2019)

    Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users (Adopted ISO 24510:2007, first edition, 2007-12-01, with Canadian deviations)

    • English, French
    • Published in 2010
    • Reaffirmed in 2019
    • Published by CSA Group
    • Subscription Available
    • PDF
    Codes & Standards - Purchase

    IEC SRD 63219:2022
    Active assisted living (AAL) system development guidance for AAL service providers
    • English
    • Published in 2022
    • Published by IEC
    • PDF
    Codes & Standards - Purchase

    IEC SRD 63234-1:2020
    Economic evaluation of active assisted living services - Part 1: Framework
    • English
    • Published in 2020
    • Published by IEC
    • PDF
    Codes & Standards - Purchase

    IEC SRD 63234-2:2020
    Economic evaluation of active assisted living services - Part 2: Example of use - Monitoring patients with chronic diseases
    • English
    • Published in 2020
    • Published by IEC
    • PDF
    Codes & Standards - Purchase

    ISO 10377:2013
    Consumer product safety -- Guidelines for suppliers
    • English, French
    • Published in 2013
    • Published by ISO
    • PDF
    Codes & Standards - Purchase

    ISO 10393:2013
    Consumer product recall -- Guidelines for suppliers
    • English
    • Published in 2013
    • Published by ISO
    • PDF
    Load More