Functional performance criteria for AAL robots used in connected home environment

Transaction assurance in E-commerce — Relevant factors of evaluation and selection of indicators

Service excellence — Principles and model for public service organizations

Sharing economy — Use cases of sharing economy platforms in the public sector

Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1

Tourism and related services — Restaurants and catering — Vocabulary

Child-friendly multidisciplinary and interagency response services for children who are victims of violence — Requirements and recommendations

Transaction assurance in E-commerce — Guidance for offering online dispute resolution services

Facility management — Vocabulary

Information technology — Service management — Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018

Drinking water, wastewater and stormwater systems and services — Guidelines for the provision of alternative water service for essential facilities during a crisis

Facility management — Guidance on emergency preparedness and management of an epidemic

Information technology — Service management — Part 15: Guidance on the application of Agile and DevOps principles in a service management system

Management system for private security operations — Requirements with guidance for use — Amendment 1: Climate action changes

Facility management — Existing performance management in facility management organizations — State of the industry

Drinking water, wastewater and stormwater systems and services — Guidelines for the planning and implementation of infrastructure hardening for water and wastewater systems

Adventure tourism — Safety management systems — Requirements — Amendment 1: Climate action changes

Active assisted living (AAL) guidance for education and training of persons working in the field of AAL

Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

Information technology — User interfaces — Use cases of serviced offices