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ISO/TS 24082:2021
Service excellence — Designing excellent service to achieve outstanding customer experiences
SKU: iso_077762_179007
Publié par ISO
Année de publication 2021
1 Edition
26 pages
détails du produit
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.