Systems and software engineering — Lifecycle profiles for very small entities (VSEs) — Part 4-3: Service delivery — Profile specification (Adopted ISO/IEC 29110-4-3:2018, first edition, 2018-09)
Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).
The International Standard was reviewed by the CSA TCIT under the jurisdiction of the CSA Strategic Steering Committee on Information and Communications Technology and deemed acceptable for use in Canada. From time to time, ISO/IEC may publish addenda, corrigenda, etc. The TCIT will review these documents for approval and publication. For a listing, refer to the Current Standards Activities page at standardsactivities.csa.ca. This Standard has been formally approved, without modification, by the Technical Committee and has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.
1.1 Fields of application
This document is applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people.
The purpose of this document is to provide a set of auditable requirements based on multiple standards (i.e., ISO/IEC/IEEE 15288, ISO/IEC/IEEE 15289, ISO 9000, ISO 9001, ISO 31000, ISO/IEC 38500, ISO 10004, ISO 10007, ISO/IEC 20000, ISO/IEC 27035) that supports the delivery of services by a VSE. Services can be delivered to internal or external customers. This document is not a Management System Standard (MSS), nor does it provide guidance on fulfilling the requirements of an MSS. ISO/IEC 20000-1:2011 is the MSS for service management (see Annex D for information).
This document does not promote uniformity in the approach across all organizations, as specific objectives and initiatives are tailored to suit an individual organization’s needs.
1.2 Target audience
This document is targeted at:
— assessors and accrediting agencies to support the conformity needs of the VSE;
— VSEs that want to claim conformity to this profile for service delivery;
— customers who want assurance about a VSE’s abilities to meet their requirements; and
— tool/methodology vendors for future development of commercial tools or methodologies to support VSEs using this document.
Conformance is achieved by demonstrating that the mandatory requirements have been satisfied using the content of conformant work products as an evidence.
NOTE In this document, for simplicity of reference, each work product is described as if it were published as a separate document. However, work products will be considered as conforming if they meet the stated requirements, are available for reference, divided into separate documents or volumes, or combined with other work products into one document.