CAN/CSA-ISO 10002-04 (R2009)
CAN/CSA-ISO 10002-04 (R2009) - Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations (Adopted ISO 10002:2004, first edition, 2004-07-01)
- Année de publication 2004
- Publié par CSA Group
- Confirmé(e) en 2009
- 01 Edition
- Withdrawn
Formats offerts
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