Functional performance criteria for AAL robots used in connected home environment

Transaction assurance in E-commerce — Relevant factors of evaluation and selection of indicators

Service excellence — Principles and model for public service organizations

Sharing economy — Use cases of sharing economy platforms in the public sector

Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1

Tourism and related services — Restaurants and catering — Vocabulary

Child-friendly multidisciplinary and interagency response services for children who are victims of violence — Requirements and recommendations

Transaction assurance in E-commerce — Guidance for offering online dispute resolution services

Facility management — Vocabulaire

Information technology — Service management — Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018

Drinking water, wastewater and stormwater systems and services — Guidelines for the provision of alternative water service for essential facilities during a crisis

Facility management — Recommandations relatives à l’anticipation des situations d’urgence et au management d’une épidémie

Information technology — Service management — Part 15: Guidance on the application of Agile and DevOps principles in a service management system

Système de management des opérations de sécurité privées — Exigences et lignes directrices pour son utilisation — Amendement 1: Changements concernant les actions en lien avec le climat

Facility management — Existing performance management in facility management organizations — State of the industry

Drinking water, wastewater and stormwater systems and services — Guidelines for the planning and implementation of infrastructure hardening for water and wastewater systems

Tourisme d'aventure — Systèmes de management de la sécurité — Exigences — Amendement 1: Changements concernant les actions en lien avec le climat

Active assisted living (AAL) guidance for education and training of persons working in the field of AAL

Activités relatives aux services de l'eau potable et de l'assainissement — Lignes directrices pour l'évaluation et l'amélioration du service aux usagers

Information technology — User interfaces — Use cases of serviced offices