What We Heard Report: Consultation with older adults

Title page of the What We Heard Report from the consultation session with frontline long-term care homes workers

On August 10, 2021, CanAge, in partnership with CSA Group, hosted a consultation session with older adults and organizations advocating for older adults from across Canada to hear their feedback on topics related to the development of CSA Z8004 for operation and infection prevention and control in long-term care (LTC) homes.

The consultation session focused on what the participants identified as the current gaps in infection prevention and control (IPAC) in LTC from both an operational and design perspective, and the best way to address those gaps.



The following themes emerged from the consultation:

  • Person-centred care
  • Dementia care
  • Training and education
  • Environmental design
  • Materials and finishes
  • Heating, ventilation, and air conditioning (HVAC)
  • Anti-microbial stewardship
  • Technology

Production of this report has been made possible through a financial contribution from Health Canada. The views expressed in the report do not necessarily represent the views of Health Canada.