What We Heard Report: Consultation with Frontline Workers

Title page of the What We Heard Report from the consultation session with frontline long-term care homes workers

On June 30, 2021, CSA Group hosted a consultation session with frontline long-term care (LTC) homes workers to listen to their feedback on topics of CSA Z8004, the National Standard of Canada for the operation and infection prevention and control of long-term care homes.

We heard from frontline LTC staff that COVID-19 tremendously impacted worker and resident well-being. Participants shared their perspectives on barriers to effective care delivery and IPAC, as well as potential solutions to overcoming them.



The following themes emerged from the consultation:

  • Person-centred care
  • Communication
  • Policies and procedures
  • Training and education
  • Waste management
  • Heating, ventilation and air-conditioning (HVAC)
  • Cleaning and disinfection
  • Hand hygiene
  • Personal protective equipment (PPE)
  • Environmental design
  • Resident bedroom and washroom design
  • Technology

Production of this report has been made possible through a financial contribution from Health Canada. The views expressed in the report do not necessarily represent the views of Health Canada.