Michelle Jones - Employee Spotlight

Michelle Jones

Michelle Jones

Human Resource Specialist

After graduating from school as a mature student, Michelle Jones made the decision to join CSA Group in 2017 to begin an exciting new chapter in her career. Motivated by the organization’s collaborative culture and focus on continuous learning, Michelle quickly found her place on CSA Group’s global HR team.

  1. Describe your CSA Group career journey.

    Some might say that my career journey prior to joining CSA Group was atypical. I’ve worked in banking, had my own dairy farm, dabbled in teaching and was a sales manager for a hospitality group. I then took a 4-year career hiatus to go back to school as a mature student to study psychology.

    Following graduation, I was eager to re-enter the workforce and challenge myself in a new industry. In 2017, I joined CSA Group in an administrative role then worked as a Receptionist covering various tasks. These early experiences gave me the opportunity to learn a lot about the organization and meet many people.

    When the role of HR/Payroll Administrator became available, I jumped at the opportunity. After about two years in this role, I was promoted to Human Resource Specialist.

  2. What is a typical day at work like for you?

    As a Human Resource Specialist, my main responsibility is to support various aspects of HR including recruitment, onboarding, payroll and advising on employee benefits, focusing on employees based in the United Kingdom. Although no two days are ever alike, one thing that is consistent is that I spend much of my day connecting and communicating with colleagues across the organization. Whether I’m meeting with colleagues face-to-face or virtually, I always try to put a little bit of extra effort into getting to know them more personally and building personal connections. Not only do I find this fulfilling, but it creates a more positive and collaborative work environment.

  3. What is the most rewarding aspect of your role at CSA Group?

    Being a member of the HR team, I play a role in welcoming and introducing new employees to CSA Group formally during onboarding and informally during virtual “coffees” that I like setting up whenever I can. Having the opportunity to help out new employees by making them feel comfortable and at ease, is very rewarding.

  4. If you could describe working at CSA Group in one word, what would it be? Why?

    Collaborative. Even if a task falls outside of a colleague’s skillset or official responsibilities, that person will often go out of their way to help. This can be as simple as pointing you in the right direction, making an introduction or offering a helping hand. I think this can be attributed the organization’s ongoing efforts to create a unified and connected culture.

  5. Why is CSA Group a great place to work?

    CSA Group is committed to the professional development and growth of all employees. In just a short time, I have had the opportunity to challenge myself in many areas and have been encouraged to take on new tasks as part of my development. For example, CSA Group is now supporting my pursuit of a diploma through the Chartered Institute of Personnel Development. As a self-proclaimed continuous learner, this culture of growth and development suits me well.

Interested in joining our team? Visit our Careers page to see open opportunities.