Heather Sell - Employee Spotlight

Heather Sell

Heather Sell

Customer Care Specialist

Motivated by a desire to help others and contribute to CSA Group’s mission, Heather Sell proudly serves as the day-to-day contact for many of our testing, inspection and certification customers who have come to rely on her attention to detail and problem-solving skills.

  1. Describe your CSA Group career journey.

    Truthfully, when I began working at CSA Group in 2011 in Client Services, I considered my job “a means to an end” – an income while I gained credentials to become an art teacher. Pretty quickly, I was promoted to Product Group Assistant where my primary responsibility was to make sure customers received prompt and high-quality service. In this role I gained a thorough understanding of the organization’s mission. This experience pivoted my career trajectory and I decided to grow my career at CSA Group. I have since moved into the position of Customer Care Specialist for our Industrial and Hazardous business unit. In this very fast paced role, I am responsible for promoting continued growth and superior customer service for new business and current customers.

  2. What is a typical day at work like for you?

    My day completely revolves around supporting our customers and internal teams. I am the main point of contact for customers and the starting point for their questions, from invoices to project related enquiries, and everything in between. I also work closely with our operations teams, including certifiers, inspectors and project engineers, to problem solve, coordinate meetings with customers and check in on the status of projects.

  3. What is the most rewarding aspect of your role at CSA Group?

    For me, this is the easiest question; the most rewarding aspect is knowing the value of what we do and what it does for other people. Even though I am playing just a small part in our overall mission to make the world a safer and more sustainable place, it feels good knowing that I am contributing to that.

  4. If you could describe working at CSA Group in one word, what would it be? Why?

    Supportive. I feel like support is a big part of CSA Group’s culture. Professionally, we support each other as colleagues in our daily tasks but I also feel supported by the organization. Not only does CSA Group regularly ask for employee feedback, but it acts on that feedback, often taking divisive steps to improve the employee experience.

  5. Why is CSA Group a great place to work?

    Beyond the challenging and meaningful work, CSA Group is a great place to work because my colleagues really make it that way. Every day I work with amazing people who care about what we are doing, the impact we are making and for each other.

Interested in joining our team? Visit our Careers page to see open opportunities.