Enhanced service for people with disabilities One in eight Canadians has some form of disability. The 4 million Canadians with disabilities represent some $25 billion in annual consumer spending.
In 2004, the Ontario Government asked CSA to develop new resources for organizations and businesses to improve customer service for people with disabilities. CSA has developed practical implementation and training tools related to CSA's Customer Service Standard for People with Disabilities. These are now being piloted in retail organizations.
Socially responsible With a new guide from CSA, organizations can identify the scope of corporate social responsibility (CSR) issues, and establish, implement and maintain a CSR management system. Taking a page from our own book, CSA Group and its employees helped make a difference in 2004/05, through support to many causes including United Way, the Red Cross Tsunami relief appeals, and Habitat for Humanity, a not-for-profit organization that builds homes in partnership with families in need.
Driving performance More people are benefiting from the application of quality management standards that drive customer service and performance. In 2004, QMI registered the basic forces, administration and stadium of the Mexican Football Federation (FMF) soccer team, known as Monarcas Morelia. It is the first international-level soccer team to earn such a distinction. QMI also registered the Municipality of Fredericton, New Brunswick, the first North American city of its size - population 50,000 - to be registered to ISO 9001:2000. City management believes the certification communicates to citizens that their tax dollars are being well spent.
